Traviator Adventures & Outdoors – Privacy Policy +1
Our Commitment to Your Trust
Traviator Adventures & Outdoors (a Proprietorship, referred to as “Traviator”, “we”, “us”, or “our”) believes that every great journey begins with trust. As an adventure-focused travel company, we are committed to respecting and protecting your personal information across all our platforms and experiences.
This Privacy Policy explains, in clear and transparent terms, what information we collect, why we collect it, how it is used and protected, and the choices you have when you interact with Traviator.
Whether you are browsing our website, enquiring about a trip, or joining us for treks, safaris, retreats, bike or car expeditions, backpacking group departures, corporate events, school outings, or international and domestic tours—your privacy matters to us.
By using our services, you acknowledge and agree to the practices described in this Policy.
Scope of This Policy
This Privacy Policy applies to personal data collected through:
Digital Platforms: Our website (https://traviator.vacationlabs.com), enquiry forms, booking systems, and tour listings.
Direct Communication: Email (happentraviator@gmail.com), phone calls, and WhatsApp (+91 7249309036).
Offline Interactions: Participant registrations, emergency contact collection, on-ground coordination, and event management during trips and expeditions.
It covers all individuals engaging with Traviator, including solo travelers, families, backpackers, corporate groups, schools, and international participants.
Key Definitions
Personal Data: Information that identifies you, such as your name, email address, phone number, or travel preferences.
Sensitive Personal Data: Information requiring higher protection, including travel documents, health or fitness details, payment references, and information relating to minors.
Processing: Any activity involving personal data, including collection, storage, use, sharing, or deletion.
Services: All offerings by Traviator, including treks, safaris, retreats, bike and car expeditions, backpacking group departures, corporate and school programs, family holidays, and adventure activities.
Information We Collect
Information You Share With Us
To plan and operate safe, seamless, and memorable adventures, we may collect:
Identity & Contact Details
Full name, email address, phone number
Date of birth, nationality
Emergency contact details
Trip & Booking Information
Selected trip type (trek, safari, bike/car expedition, backpacking group, retreat, corporate or school program)
Travel dates, destinations, and itineraries
Co-traveler or group details
Dietary requirements, accessibility needs, and preferences
Verification & Compliance Documents
Passport and visa details (for international travel)
Government-issued IDs
Driving licenses (mandatory for bike and car expeditions)
Permits required for restricted or protected regions
Safety & Fitness Information
Medical conditions, allergies, or fitness declarations (shared voluntarily or when required for higher-risk activities)
Riding or driving experience details for expeditions
Payment Information
Booking confirmations, invoices, and transaction references
We do not store credit/debit card numbers or banking credentials
Group-Specific Details
Corporate coordinators or school administrators
Family or group representatives for backup communication
Information Collected Automatically
When you use our website or digital platforms, we may automatically collect:
IP address and approximate location (city/region level)
Browser type, device information, and operating system
Pages visited, tour listings viewed, and session duration
Cookies and similar technologies for functionality and analytics
How We Use Your Information
Your data helps us deliver experiences that are safe, organized, and tailored to your adventure style:
Trip Operations: Confirming bookings, organizing stays, transport, activities, permits, and equipment for expeditions and group departures.
Communication: Sharing itineraries, packing lists, route maps, real-time updates, and post-trip feedback requests.
Customer Support: Handling changes, cancellations, refunds, and resolving queries before, during, and after trips.
Safety & Compliance: Meeting regulatory requirements, managing permits, and ensuring group safety on treks, safaris, and expeditions.
Service Improvement: Understanding travel trends, improving itineraries, and enhancing future offerings.
Marketing & Updates: Informing you about upcoming adventures, new departures, and special offers (you may opt out anytime).
Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
Consent: For marketing communications, photography usage, and voluntary health or experience disclosures.
Contractual Necessity: To fulfill bookings, expeditions, events, and travel services you request.
Legal Obligations: For taxation, permits, compliance with local authorities, and record-keeping.
Legitimate Interests: Ensuring operational efficiency, participant safety, and service optimization.
Cookies & Tracking Technologies
We use cookies to improve your browsing and booking experience:
Essential Cookies: Enable secure bookings and session management.
Analytics Cookies: Help us understand website traffic and interest in specific adventures.
Functional Cookies: Remember preferences such as trip interests or expedition selections.
You may manage or disable cookies through your browser settings; however, some features may not function fully.
Sharing of Information
We share personal data strictly on a need-to-know basis:
Service Partners: Trek leaders, bike and car rental partners, mechanics, safari operators, hotels, transport providers, retreat venues, and activity facilitators.
Government & Regulatory Bodies: Permit offices, forest departments, traffic authorities, or law enforcement where required.
Operational Tools: Secure communication platforms, CRM systems, and coordination tools used for group management.
We do not sell or trade your personal data. International data transfers (for overseas tours or expeditions) are protected through appropriate contractual and security safeguards.
Data Retention & Security
Retention: Personal data is retained only as long as necessary for trip fulfillment, customer support, and legal or audit requirements (typically up to 7 years for financial records).
Security Measures: Role-based access controls, encryption, secure cloud infrastructure, and regular monitoring.
While we follow strong security practices, no system is completely immune to risk. Any data incident will be handled in accordance with applicable laws, including the DPDP Act, 2023.
Your Rights & Choices
You have the right to:
Request access to your personal data
Correct or update inaccurate information
Request deletion of data (subject to legal obligations)
Withdraw consent for marketing communications
Restrict processing of sensitive information
Requests can be made by contacting us and will be processed after identity verification.
Special Considerations
Minors & School Programs
Data for minors is collected only when essential and with verified parental or guardian consent.
Enhanced safeguards apply to school trips and youth activities.
Photography & Media
Photos and videos may be captured during trips for memories and storytelling.
You may opt out of promotional use by informing us via email before the trip begins.
International Travelers
We follow India’s DPDP Act, 2023 and align with globally accepted data protection principles such as transparency and data minimization.
Alignment With Terms & Conditions & Cancellation Policy
This Privacy Policy is to be read together with Traviator Adventures & Outdoors’ Terms & Conditions, Booking Policy, and Cancellation & Refund Policy. In case of any inconsistency:
The Terms & Conditions shall prevail for contractual matters such as bookings, payments, participation rules, liability limitations, and force majeure events.
The Cancellation & Refund Policy shall govern refunds, rescheduling, no-shows, and partial utilization of services.
This Privacy Policy governs only the collection, use, storage, and protection of personal data.
Personal data collected for booking confirmations, cancellations, refunds, or dispute resolution shall be retained and processed strictly in accordance with these policies and applicable law.
Legal Review & Compliance Statement
This Privacy Policy has been structured to comply with:
India’s Digital Personal Data Protection Act, 2023 (DPDP Act)
Information Technology Act, 2000 and applicable IT Rules
Sector-specific requirements including motor vehicle regulations, forest and wildlife permit rules, and tourism-related compliance
Traviator follows core data protection principles including lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, and security safeguards.
Nothing in this Policy limits any statutory rights available to data principals under applicable Indian law.
Policy Updates
This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Updates will be posted on our website with the revised date.
